Privacy Policy

Last updated: December 27, 2025

1. Introduction

[Company Name] ("we", "us", or "our") is a lead generation company operating in the cleaning industry. We connect individuals seeking cleaning services with professional cleaners through our website. This Privacy Policy explains how we collect, use, disclose, and protect your personal data in compliance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other relevant UK data protection laws.

We are the data controller for the personal data we process in relation to our services. Our contact details are:

  • Company Name: Find Me My Cleaner Ltd

  • Registered Address: 14 Whitehurst Road, Cheadle, Staffordshire Moorlands, ST10 1FU

  • Email: findmemycleaner@outlook.com

  • Phone: 07934533031

If you have any questions about this Privacy Policy or our data practices, please contact us at the above email address.

We are committed to protecting your privacy and ensuring that your personal data is handled transparently, fairly, and lawfully. This policy applies to all personal data we collect through our website, including when you submit a form to request cleaning services.

2. Personal Data We Collect

We collect the following types of personal data from you when you complete and submit a form on our website to request leads for cleaning services:

  • Contact Information: Name, email address, and phone number.

  • Service-Related Information: Details about your cleaning needs, such as the type of cleaning required, property size, location, preferred dates/times, and any special requirements.

  • Technical Data: IP address, browser type, device information, and other automatically collected data (see Section 9 on Cookies and Tracking Technologies).

  • Other Data: Any additional information you voluntarily provide in the form, such as preferences or notes.

We do not collect special categories of personal data (e.g., health data, racial or ethnic origin) unless you explicitly provide it in relation to your cleaning request, in which case we will process it only with your explicit consent.

3. How We Collect Your Personal Data

We collect personal data directly from you when you:

  • Complete and submit the lead generation form on our website.

  • Interact with our website, such as through cookies or analytics tools (see Section 9).

We do not collect personal data from third parties unless it is necessary for providing our services (e.g., if a partner refers a lead, but this would be disclosed at the time).

4. Purposes for Processing Your Personal Data and Legal Basis

We process your personal data for the following purposes, each with a specified legal basis under UK GDPR:

  • To Generate and Share Leads: To match your request with suitable cleaning professionals and share your details with them. Legal Basis: Your consent (Article 6(1)(a) UK GDPR). By submitting the form, you explicitly consent to us sharing your data with third-party cleaners. You can withdraw consent at any time (see Section 8), but this may prevent us from fulfilling your request.

  • To Communicate with You: To confirm your submission, provide updates on your lead, or respond to inquiries. Legal Basis: Performance of a contract (Article 6(1)(b) UK GDPR) or legitimate interests (Article 6(1)(f) UK GDPR) in managing our services efficiently.

  • To Improve Our Services: To analyze website usage and lead generation trends (anonymized where possible). Legal Basis: Legitimate interests (Article 6(1)(f) UK GDPR) in enhancing user experience and business operations. We have conducted a legitimate interests assessment to ensure this does not override your rights.

  • For Legal Compliance: To comply with legal obligations, such as responding to data protection requests or audits. Legal Basis: Legal obligation (Article 6(1)(c) UK GDPR).

  • Marketing (Optional): If you opt-in, to send you promotional materials about our services or related offers. Legal Basis: Consent (Article 6(1)(a) UK GDPR). You can opt-out at any time via the unsubscribe link in emails or by contacting us.

If we process special category data (e.g., health-related needs for cleaning), the legal basis is your explicit consent (Article 9(2)(a) UK GDPR).

We will not use your data for automated decision-making, including profiling, that produces legal effects or similarly significant impacts on you.

5. Sharing Your Personal Data

We share your personal data with the following recipients:

  • Third-Party Cleaning Professionals: Upon form submission, we share your contact and service-related details with multiple (typically up to 5) independent cleaning professionals or companies who may contact you directly to provide quotes or services. These third parties are separate data controllers and are responsible for their own compliance with UK GDPR. We recommend reviewing their privacy policies.

  • Service Providers: We may use third-party processors for hosting, analytics, email services, and payment processing (if applicable). Processors are bound by data processing agreements to protect your data and only act on our instructions.

  • Legal and Regulatory Bodies: If required by law, such as to the Information Commissioner's Office (ICO) or law enforcement.

All sharing is limited to what is necessary for the purposes outlined above.

6. International Data Transfers

If we transfer your personal data outside the UK (e.g., to service providers in the EEA or other countries), we ensure adequate safeguards are in place, such as:

  • UK adequacy regulations (for EEA transfers).

  • Standard Contractual Clauses (SCCs) approved by the UK government.

  • Binding Corporate Rules (if applicable).

We will only transfer data where the recipient country provides an adequate level of protection or with appropriate safeguards under UK GDPR Article 46.

7. Data Retention

We retain your personal data only as long as necessary for the purposes for which it was collected:

  • Lead generation data: Up to 12 months after submission, or until you withdraw consent/request deletion.

  • Technical data: Up to 3 years for analytics.

  • Legal compliance data: As required by law (e.g., up to 6 years for financial records).

After this period, data is securely deleted or anonymized. If you request deletion earlier, we will comply unless retention is required by law.

8. Your Data Protection Rights

Under UK GDPR, you have the following rights regarding your personal data:

  • Right to Access: Request a copy of your data.

  • Right to Rectification: Correct inaccurate data.

  • Right to Erasure ("Right to be Forgotten"): Request deletion where there is no compelling reason for continued processing.

  • Right to Restriction: Restrict processing in certain circumstances.

  • Right to Data Portability: Receive your data in a structured, machine-readable format.

  • Right to Object: Object to processing based on legitimate interests or for direct marketing.

  • Right to Withdraw Consent: Where processing is based on consent.

  • Right Not to be Subject to Automated Decision-Making: As noted, we do not engage in this.

To exercise these rights, contact us at findmemycleaner@outlook.com We will respond within one month (extendable to three months for complex requests). There is no fee unless the request is manifestly unfounded or excessive.

If we cannot fulfill a request (e.g., due to legal obligations), we will explain why.

9. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance functionality and analyze usage. Categories include:

  • Essential Cookies: Necessary for site operation (no consent required).

  • Analytics Cookies: To track visits and improve the site (e.g., Google Analytics). Legal Basis: Legitimate interests, with an option to opt-out.

  • Marketing Cookies: For targeted ads (if applicable, based on consent).

You can manage cookies via your browser settings or our cookie banner. For more details, see our Cookie Policy accessible via the pop up cookie banner.

We use IP addresses and device data for security and fraud prevention.

10. Data Security

We implement appropriate technical and organizational measures to protect your data, including:

  • Encryption of data in transit (e.g., HTTPS) and at rest.

  • Access controls and employee training.

  • Regular security audits and vulnerability assessments.

  • Incident response plans.

In the event of a data breach, we will notify you and the ICO within 72 hours if it poses a high risk to your rights and freedoms, as required by UK GDPR Article 33-34.

11. Children’s Data

Our services are not directed at children under 16. We do not knowingly collect data from children. If we become aware of such data, we will delete it immediately.

12. Changes to This Privacy Policy

We may update this policy to reflect changes in our practices or legal requirements. Updates will be posted on our website with the "Last Updated" date. For significant changes, we will notify you via email or a prominent notice on the site.

13. Complaints

If you are unhappy with how we handle your data, please contact us first. You also have the right to lodge a complaint with the UK supervisory authority:

  • Information Commissioner's Office (ICO) Website: www.ico.org.uk Helpline: 0303 123 1113

This Privacy Policy is governed by UK law.